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Diamond Enthusiast

Picture of Elexina
Posted
This is urgent and last minute, I know, but can anyone tell me what, if anything, the New York State health code says about used mattresses? I checked here and here but it’s not really clear to me.
The situation is: I have a defective mattress and the store that sold it to me is coming to pick it up to be repaired, and is leaving me an interim mattress (never mind the hassle I had to go through to get any of this accomplished). Do they have to leave me a new mattress, or some confirmation that it has been sanitized, or can they just give me any old mattress they have lying around?

This is happening tomorrow (8/26) and I was kind of assuming we would get a new mattress, but they didn’t say that specifically and it really wouldn’t make sense for them to give me a new mattress and lose money on that –but I’m not just letting them bring any old mattress into my house without some sort of verification that it is clean and sanitized/

Does anyone know the law, in plain English?

Thanks!!
 
Posts: 4497 | Location: Rochester, NY, USA | Registered: 06-03-02Reply With QuoteEdit or Delete MessageReport This Post
Diamond Enthusiast

Picture of Sherasi
Posted Hide Post
According to this article, there IS a law about selling mattresses only after santizing them and making it clear they WERE used.

FTC consumer alert

However, that being said, they are not selling you the mattress, so I can't be sure that is not a loop hole. I DO know that rental places also have to sanitize mattresses, but they are not renting it either.

I'd call and ask before they deliver it.
 
Posts: 9078 | Location: PA, USA | Registered: 06-05-02Reply With QuoteEdit or Delete MessageReport This Post
Diamond Enthusiast

Picture of Elexina
Posted Hide Post
Thanks, Sher. They've been giving me such a run-around and they seem to feel I should be grateful that I warrant an interim mattress, I'm hesitant to call about it. But unless they provide me with some proof of sanitization, I am not letting it in my house.
 
Posts: 4497 | Location: Rochester, NY, USA | Registered: 06-03-02Reply With QuoteEdit or Delete MessageReport This Post
Diamond Enthusiast

Picture of Sherasi
Posted Hide Post
What did they and you do?
 
Posts: 9078 | Location: PA, USA | Registered: 06-05-02Reply With QuoteEdit or Delete MessageReport This Post
Diamond Enthusiast

Picture of Elexina
Posted Hide Post
Well, the delivery guys did show up on Tuesday as planned with a plastic-wrapped loaner mattress, complete with paperwork. Thankfully. Of course, the warranty guy gave them an incorrect number for my office so luckily my husband happened to be home when they showed up unannounced... But that's par for the course with these guys.

Thank you for your input! Now, I sit back and wait for my Sleep Number to arrive... Ahhh...
 
Posts: 4497 | Location: Rochester, NY, USA | Registered: 06-03-02Reply With QuoteEdit or Delete MessageReport This Post
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