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Posted
Hi,
Just need some counsel on what I can do.
I have win xp. When I start my computer, an error message appears: “Generic Host Process for Win32 Services encountered a problem and needed to close.” When the computer starts to shut down, it shows again that something is wrong: “svchost.exe – Application error”. Right now none of my video players are working either. When I start one of them, for example, it says that the player encountered an error and needs to be closed. Again, it connects the error to svchost.exe.
Could anyone please give me some counsel on what I can do to fix this? Do I need to reinstall windows or is there any other solution? Thank you so much!
 
Posts: 4 | Location: Poland | Registered: 07-14-05Reply With QuoteEdit or Delete MessageReport This Post
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Nikole, have you try to restore your system to an earlier date? If not, then press "start",then press "help and support".Find "fixing a problem" and "using system restore to undo changes"(on the left)click on it and then on the right find "system restore wizard" click on it and restore your system to an earlier date that you'll find on the calendar.Try to remember when your computer started to have problems, and click a date prior to it.Let us know if it worked.
 
Posts: 6372 | Location: u.s.a, south Florida | Registered: 06-03-02Reply With QuoteEdit or Delete MessageReport This Post
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If the Restore System suggested by mozart56 doesn't work, I suggest you try using the diagnostic utility from Microsoft: DirectX.

To use it, click:
1. Start
2. Run
3. Type in: dxdiag
4. Click OK
5. OK the WHQL prompt
6. Look for any reported "Problem Files" and take note of them.
7. Go through the various tabs (Display, mostly) and run the tests. When
problems are revealed, look into the "More Help" section to see if any there
helps.
8. You can download the latest DirectX utility program at the Windows Update
site: Internet Explorer/Tools menu/Windows Update command
Look for the DirectX End User runtime tool. The latest version is DirectX
9.0c

Identify your graphics card

If that doesn't correct the problem, try this:

1. Right click on MY COMPUTER
2. Choose Properties
3. Click the "Hardware" tab, then the "Device Manger" button
4. Scroll down to the Display Adapters section
5. Click the + sign next to it
6. Take note of the Display adapter card's name and model number
7. Look through your system disks to see if your computer came with a CD containing the graphic card drivers
8. Do a "Google" search for the graphic cards manufactures site.
9. Find, download, and install the correct graphic card driver. Follow the
instructions provided by the card maker.

Don't hesitate to post again if you need further assistance. If you can provide the computer's maker and the model number, that will help with suggesting a fix.

I hope this helps!

Dwight
 
Posts: 4347 | Location: Anchorage, AK | Registered: 06-05-02Reply With QuoteEdit or Delete MessageReport This Post
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