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You may wish to run the Internet Explorer Repair Tool, which can repair program errors that can cause this kind of problem. You didn't mention what Windows Operating System you're running, but give these steps a try... 1) Click Start 2) Click Settings Depending on your system, you may not see this...just click "Control Panel" 3) Click Control Panel 4) Click Add-Remove Programs 5) Scroll through the Program's list to Microsoft Internet Explorer There will be a program version number displayed. 6) Select Microsoft Internet Explorer 7) Click the Add-Remove button Again, depending on the Windows Operating System version, there will some slight variation to this. WinXP has a "change" or "remove" button. Click "change" if you see this. 8) Select the "Repair" option, click OK 9) Click "Yes" to allow the repair tool to run 10) When prompted, restart your computer 11) The restart will take longer than normal, and you will see a "Updating Settings" notification dialog box during the startup. 12) After the restart completes, open Internet Explorer. You may be asked if you wish to use the same settings for your Home page and you language preference. If this doesn't correct the problem, please post again with your Windows Operating System information and the Internet Explorer version number. This page will help you to identify the requested information. I hope this helps! Dwight
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| Posts: 4342 | Location: Anchorage, AK | Registered: 06-05-02 |    |
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Gold Enthusiast
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Kalena, install and run Lavasoft's free Ad-aware to identify and remove "malware" programs. Before starting the scan, click Check for updates now, Connect, and OK to obtain the latest signature file. I suggest you scan, then restart the computer and scan again to remove any remnants. To reinstall Internet Explorer, click Start, Run, cut&paste rundll32 setupapi,InstallHinfSection DefaultInstall 132 %windir%\Inf\ie.inf and press Enter. If you wish to use the Internet Explorer repair tool, use the following method to install it. - Download ie6setup.exe.
- Click Start, Run, type Regedit and press Enter to launch the Registry Editor.
- In the left pane, if any Registry keys are already expanded, click the " - " characters to collapse the lists.
- Double-click the Registry keys
HKEY_LOCAL_MACHINE, SOFTWARE, Microsoft, Active Setup, Installed Components - Click the {44BBA840-CC51-11CF-AAFA-00AA00B6015C} key. In the right pane, double-click IsInstalled. Change the value from 1 to 0 (zero) and press Enter.
- Click the {89820200-ECBD-11cf-8B85-00AA005B4383} key. In the right pane, double-click IsInstalled. Change the value from 1 to 0 (zero) and press Enter.
- Close the Registry Editor.
- Run ie6setup.exe to obtain the updated files, then restart the computer. Obtain the most recent security updates for Internet Explorer and Outlook Ezpress from Windows Update.
The repair tool can now be started by double-clicking "Microsoft Internet Explorer..." in Add/Remove Software, and choosing the Repair option. If the errors still occur, click Start, Run, type SFC and press Enter to launch the System File Checker, then follow the prompts. This will replace any damaged, missing, or incorrect versioned files. After the computer restarts, visit Windows Update to reinstall any updates which have been overwritten. [This message was edited by TomGL2 on 11-02-03 at 03:59 AM.]
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| Posts: 915 | Location: Dawson Ck. BC Canada | Registered: 06-03-02 |    |
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Platinum Enthusiast

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| Posts: 1855 | Location: 39° -84.5° | Registered: 06-28-02 |    |
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