HP had me to restore my computer.. when I go to a page it will do fine but when I go to close the page by clicking on the x in the upper right right hand corner... it says explorer has encountered a problem and needs to close.. then it ask you to send an error report....when you send the error report it will close

Please tell us what Operating System that you're currently running. We will also need to know what version of Internet Explorer that you're running.

If you need help with finding this information, this page may help: http://dwightblackburn.com/help.htm

Generally the easiest fix for this type of problem is to either run a repair or a reinstall of the Internet Explorer program. the Operating System and IE program version will dictate which procedure to use.

Dwight

Operating program is Windows XP Home Edition..service pack 2 ... and Internet Explorer 6....before this I contacted the company... it was doing this...we did a restore, he lost everything, now after the restore it is doing it again.... what could be happening...I have only got as far a getting the internet setup, virus protcetion on an updated... windows updated... no other programs on except yahoo., and internet explorer mail set up...

Have your tried updating to Internet Explorer, version 7.0? You might try this and see if the problem is resolved. If you decide you don't want to keep IE 7.0 you could uninstall after the install, assuming the problem is corrected.

Another thing to check this Webpage from HP about resolving IE problems: Fixing IE in Windows

If the linked section doesn't help, scroll to the top of the page and look at the other links listed there.

I didn't see where you gave us the Make/Model of your system, so this link is "generic" in nature. Entering your system information in the search will help narrow down the steps.

If you haven't tried using the online chat for assistance with HP products you might give that a try. I find that is a useful help tool.

Also, I doubt that it is really necessary to reinstall the whole system. I think you should be able to repair this important element of Windows.

I hope something here will help.

Dwight

Thank you your help..While I was waint for an answer I was reading in ths section of Answer pool.I found an older post you answered...you asked had anything been added or downloaded..well I had set up his printer and downloaded yahoo messenger 8 . So I un installed the printer Turned off programs,Virus Protection.. and it worked...
My husband noticed He did not have yahoo messenger so he downloaded it.. an the error started all over again.. I un-installed it.. went to olderversion.com downloaded the version 7 and all is well so far ..Thank you so very much. I did read the other websites in your last replay an there is a lott of good stuff there too...Thanking you for your time...
SouthGaPeach

I'm glad to hear you have resolved this issue. You've done a good job of tracking down the information!

Welcome to AnswerPool,

Dwight