I recently got DSL through my cable company and as part of that, had to get an e-mail account from them which the installer put on my OE 6 along with my other account. Since then I often get error messages saying an e-mail I'm sending cannot go to someone because the receiver has been rejected. Now the same receiver may have just been sent a previous e-mail seconds before with no problem. Anything I can do about this? I resent the presumptuousness of OE to decide who gets my e-mails.

I'll need some more information to try to help you with this issue.

1) Do you have more that one account setup in your Outlook Express?

If so, can you successfully send a message to this recipient using the other account?

2) When you say, "...same receiver may have just been sent a previous e-mail seconds before..."

Was this successfull message sent using the same "DSL" account?

What I'm trying to determine is if the SMTP (Simple Mail Transfer Protocol, or the "Send" portion of mail server) is setup correctly in your DSL email account. If it isn't setup correctly, you should not be able to send any mail at all with this account.

If your SMTP is set correctly and you're able to send email from this DSL account, then my next question concerns the message recipient.

3) Reference your comment. "Since then I often get error messages saying an e-mail I'm sending cannot go to someone..."

Do these messages that return an error message go to the same recipient, or are the addresses all to the same Mail Server?

The "Mail Server" can be identified by the words after the "@" symbol in the email address. @hotmail.com means the message is going to the Hotmail mail server.

If all the returned messages are going to same mail server, then my guess would be an error with your setup with that specific mail server.
If the messages are going to a Compuserve IMAP server account, this article should help.

Finally, if nothing here helps, can you post again with the mail server name of your DSL account (not your email address, only the information following the "@" symbol). Please include the mail server information of the recipient's address, also. If you've seen this same error to different mail server's, please include the server information for those, too. What I'm trying to determine with this information is if there is a common denominator to the mail servers where this problem occurs.

I hope something here will help.

I hope yours is a great day!

They aren't being sent and returned, they get stuck in the outgoing box and stay there. I would just as soon not have the new account. Any way to disable it?

OK, i made the old accout the default, he had changed that. Sent a test message and got the reject notice:

"...one of the recipients was rejected by the server...Relaying not allowed: [recipient's name and address]

I should add that the recipients have different account (servers)...sometimes they go out somtimes I get an error message.

You can remove the DSL account in Tools/Accounts/Mail tab.

Highlight the mail account you want to remove, then click the "Remove" button.

Without the server information I previously requested, there isn't much I can do to assist with the "server rejected" error messages.

I need the information following the "@" symbol in both your DSL email address and the recipients. Don't put in the username, though, only the mail server name.

Dwight

Have e-mailed you the server info you requested.

I received your message, which means your SMTP settings are correct.

Possibly the problem may be with the Outlook Express program itself. One very common remedy for a number of different problems with O.E. is to delete the "folders.dbx" file, then open O.E. and the program will automatically reinstall the folder. It does not hurt anything to do this, and no messages stored in the folders are lost.

1. Close Outlook Express
2. Click Start/Find/Files or folders (*see note)
3. Type in folders.dbx
4. Set the "Look in" box to C:\
5. Click the "Find Now" button
6. When the folders.dbx file is found, select it and then press the delete key.
7. Click 'Yes" or "OK" to the verification dialog box.
8. Open Outlook Express

Your folders.dbx folder will be automatically reinstalled. This procedure is routinely used to solve a number of different problems with Outlook Express.

*I don't know what operating system you're using, so the steps may vary slightly. For example in WinME and WinXP, you click Start/Search/Files or folders

In WinXP, you will have to allow the search to include hidden system files and folders.

Dwight

It seems that this action was successful in solving the problem. Thanks alot, Dwight.