In the last few days almost all my mail that usually go to Outlook Express have started going to my web mail inbox. I don't like it and I emailed my ISP about it but I haven't gotten a reply. This only started after my ISP made changes to the web page.

My ISP is the one to straighten this out. Right?

honi,
Yes, I would think your ISP would have to correct this problem, as it happened right after they started making changes. If they say its not their fault, post again, and I'm sure someone here will have an idea. The usual suggestions would be to scan for spyware, viruses and the like, to be sure you havent picked up any nasties. LOL

chris

Thanks Chris. I haven't gotten a reply from my ISP yet, but if I don't hear from them by email, I'm gonna give them a phone call Monday. What's happening is that my mail is going there to a spam folder, even my notifications from AP/DP/HP, and my Illinois lottery results. These are things that I want to stay in OE.

Chris, maybe you can answer this...how does a spam guard/filter know what you want from what you don't want.

The spam filter looks at the email and tries to determine if the message is spam or not. It will look for specific "from" addresses, and/or specific words in the subject line or body of the message and when it finds them, the message is moved to the "spam" box.

In most spam guard programs, you can highlight specific messages and then click (or sometimes right click on,) and select the "This is not spam" link. The message and/or the the "from" line is copied to the spam guards data base and hence forth the message will not be treated as spam.

Each spam guard page will look different and the specifics of yours will probably be explained in a "Help" section on the spam guard page. If you like, you can identify your ISP by name and someone can take a look at it and try to give you a detailed answer.

Like any automated system, there is plenty of room for errors. For instance, if your aunt sends you an email with a picture embedded within the page, or formatted in HTML, it may be treated as spam. The wrong word, or a typographical error or a missing subject line entry could cause the spam guard to treat a legitimate email as spam.

With time, spam guards can become an effective tool to help eliminate the mountains of spam that we all get in our email. But it will take time and patience on your part and a willingness to identify legitimate messages so the spam guard program will not delete the message.

I hope this helps!

Dwight

Thanks Dwight. My ISP is Springnet1 and this just starting happening about two weeks ago when they upgraded web mail. I had wondered why I stopped getting the mail that I wanted, and when I got an email from them telling me about the upgrading, I checked it out and all my mail were there in a spam folder. I'm gonna give them a call Monday.

Hi Honilov, I would have thought in your web mail Pop3 scan you will have the option to allow etc....or something like that....I accessed as best I could from here (Australia) and found this link....any help?
http://www.eosinc.com/support/Pop3/popscan.html

Thanks a lot Bazcaz. I talked with my ISP today and he told me that this is only temporary. They are in the process of construction and that it would soon work itself out. He said I didn't have to do anything.

This info should have been included in the email that they sent me when they informed me about the upgrade.