Hi, all.

I'm having problems receiving e-mail from a particular e-mail address. The e-mails are simply not being received.

I'm using Outlook Express 6 and have gotten e-mail in the past from this address without problems. It hasn't been put on my 'blocked senders list,' and mail from other addresses seems to be being delivered normally.

Anyone have any idea what could be wrong?

Can you send a message to the faulty address and have the party on the other end receive it? It sounds to me like they are having a problem with their ISP provider. I exchange e-mails with someone in England and I experienced the same problem in receiving his messages. He was told there were messed up settings in his mail and his provider walked him through correcting the settings. Tell your friend to contact their provider and see if that might be the case.

Hope this helps.

Hi Georgia85

Yes, the e-mails I send are received by the address. Also, this person's outgoing e-mails are being received by some other people I know. I seem to be the only one having a problem getting them. It's got me befuddled!

Thanks for trying to help, I really appreciate it.

I know that sometimes I cannot open an attachment, depending on it's format, but I've never had trouble with an actual email.

Is it possible that your friend's email is infected with a virus your ISP is preventing it from coming through?

I hope you get this sorted out! Best of Luck, Giz

What you've mentioned is a possibility, as my ISP does scan all incoming & outgoing messages and blocks any e-mails that contain viruses.

I seriously doubt this person's e-mail is infected; however, if it was, that would explain the problem.

Thank-you again for answering. (And thanks for wishing me luck - when it comes to computers I really do need it! )

one other possibility is - in the continuing effort to block spam, many isps use filters of various types. Invariably these filters sometimes identify legitimate email as spam, and delete it undelivered.

I had this problem with an isp that had recorded my ip as belonging to a spammer - which it probably did at one time - but I still had hell having the "block" removed at the isp level.

I just started using Outlook last week, and as far as I'm concerned, its a piece of crap.....confusing, hard to understand, disconnects, and whatever else....I am using it with NetZero, and tomorrow is not soon enought to go back to AOL...AOL has a super, great mail system that always works.....

One other possibility: Are you behind a firewall? If so, that may be blocking it. They can be set up to screen out all sorts of things, and there may be something in the sender's e-mail that's causing your firewall to reject it. For instance, at my work I'm behind a firewall. As far as I know, I get all e-mails sent to me. But, for security reasons, all *.exe and *.bat files are stripped out and replaced by a text message. Similarly, if I check my Hotmail account and someone has sent an attachment (even a simple *.txt or *.doc one), I can't download it. Instead, I have to forward the e-mail from Hotmail to my office e-mail...whereupon I can open it.

Hope that helps.