This problem started some two weeks back has continued and is continuing :

On this machine (an hp Pavilion)I have AOL 9.0 running on Windows XP Home Edition.For some unaccountable reason I cannot read e-mails nor can I send them.As a bonus, once I click on to the 'Read' icon the system freezes and I can't switch off the AOL nor can I surf the web: I have to log off completely and restart (and not try e-mails ) When trying to open the inbox all I get is a message saying that there is a fault and I should try again later.

So what's to do and how (in easy steps, please)?

1-) Fred did you scan for viruses? Did you scan for spywares? Were those programs updated lately? Besides e-mails, is your computer affected in other areas?

Apologies for the lateness of the reply

The remedy is to reinstall AOL..It does glitch at the most awkward moments

All you do is Insert the AOL disk in the CD Drive install as updating the AOL software and sign on as a current member (Forgot the order) and it will transfer the settings over to the new installation (lose nothing) and you can delete the old version/s afterwards with No issues Takes about 10 minutes.
Another way of viewing your AOL email and have an AOL browser (which is not tied to the CD)
Is to download and install AOL Explorer (which is available to everyone)
Some small issues with it. Items such as it displays the US news and Links (still not final version) But apart from those its a very good program http://downloads.channel.aol.com/browser
Takes less than a minute to download with Broadband and can run with the main AOL program running

Thanks. Now, where did I put the AOL disk?

quote:

Originally posted by FredPuli:
Thanks. Now, where did I put the AOL disk?

Magic ! Didn't need it: downloaded it via the hp computer. They must be designing these new machines for old computer illiterates and amnesiacs like me ( and others who Terry Wogan calls TOGs: 'Terry's Old Geezers' ) Thanks

Fred
The AOL 9.0 disk is needed to connect up but you can minimise it and open the Explorer program as soon as you get online.

Has a lot of neat tricks under Tools > Power browsing Keep you occupied for hours