Hi all
I ve just replaced a faulty dvd/cd rewriter unit in my pc, every thing is plugged in exactly the same, and the jumper is set on the correct terminals, both rewriters open and close ok, but there is no longer any sound, any clues?
Thanks

Does your new writer have an audio cable?

Have you verified your Mute switch? Your speakers? Your volume control?

Can you get sound from any other source (Internet or audio file on the system)?

Audio file: Louie Armstrong audio

If you get sound from some other source, then the problem must be with your CD/DVD. Please post again if none of these items solves the problem.

Dwight

Hi Dwight
in answere to your questions.......
mute is off
volume is full on
and im getting no sound from other sources ie music files internet etc
any help?

Since you're not getting sound from any source, I think the problem must lie with you sound settings, your sound card or your speakers.

To narrow this down:
Speakers first

Verify that you're getting a power light on your speakers, if your speakers require external electric power (called enhanced speakers, which most are now days).

Depending upon the speaker this could be displayed in variety of ways.


Volume control can be set (or mis-set) in several places:
1. On the speakers themselves
2. On multi-media keyboards (volume up-down, Mute)
3. By clicking the speaker icon in the system tray (by the time display, lower right-hand corner of the screen)
4. Or by double clicking on the speaker icon,
5. Or by going into the Start Button/Control Panel/Sounds and Audio Device (Classic View - in Category View it is called Sounds, speech, and Audio Devices). Windows XP
6. Check if any thing has a "Mute" check. If so, uncheck that and try your audio again.

If all volume controls and mute swithes are set correctly, there could be a fault with the sound card. Because you had the case open to install the CD-DVD drive it is possible that the sound card came loose. I would recommend opening the case again and checking that the card is properly seated. Be sure to follow all safety instructions and Anti-static procedures. I suggest removing the card, then reinserting it.

Check the sound system in the DXDIAG tool.
1. click Start
2. Click Run
3. Type in: dxdiag
4. Click Run,
In the DXDIAG Utility
5. OK the WHQL dialog box
6. Choose the Sound option.
7. Check for any "problem files" and note them and let us know.
8. Run the sound tests. Any thing fail?
9. If so, click on the More Help tab and follow those steps.

Note-if you don't see a "Run" command:
A. Right click on the Taskbar
B. Choose Propties
C. Click the Start Menu tab
D. Customize Button
E. Advanced tab
F. Scroll down to and check the Run command option
G. OK your setting selections

If the DXDIAG doesn't help, you can uninstall then reinstall the software drivers and see if that corrects the problem.

(Windows XP Procedure)

1. Right click on the My Computer" icon and choose Properties
2. In the System Properties Window, click the Hardware tab.
3. Click the Device Manager tab
4. Click the + sign to the left of the Sound, Video, and Game Controllers.
5. Right click on your audio card and choose Uninstall

See this picture
6. Restart your computer. The audio card will be reinstalled during the startup, assuming that the card is properlly plugged in and in working order.

I hope something here will cure the problem. If everything was working before you changed the CD-DVD drive, I would guess that the problem is something simple, but these can often be hard to find. If this doesn't correct the problem, please let us know.

Dwight

Thank you Dwight
Im leaving right away for a weeks holiday but
ive printed all your information and will work through it on my return, i'll let you know the outcome if i may
regards
Challie

Hi Dwight, sorry for the delay. I thought I would try the uninstall/reninstall option ist I uninstalled the audio driver as per your instruction picture, but when I logged off and on again it did not reappear, but in other devices I have a yellow question mark against multimedia audio controller. does this help? also what does the audio card look like and what do I need to do unplug it? sorry im such a pain. i think im to old for all this technology. regards Challie

I don't know the make / model of your computer, so I can't guess what kind of hardware you may have.

Assuming that this is a PC and not a notebook computer, you can open the case and ground yourself by touching the case and looking at the card where your speakers plug in. That should be the audio. It may be a pci card like this one or it may be one built right onto the mother board.

This page may help with these instructions.

What I would suggest is that if it is a card like the one pictured, remove it, then reset it and try it again. If it doesn't attempt to reinstall the driver, it usually means that the card is bad and should be replaced. If that is the case, you can take the card to a computer store and ask to have the card replaced.

If the audio is build right onto the motherboard, you can usually buy a pci audio card and install it. Since the built in one is not working, Windows should see and install the drivers for the new card. This may be something that you may prefer to have a computer repair shop do for you.

Dwight

Thank you once again Dwight, I am taking everything you say onboard and I,ll follow it to the letter
thanks again
Challie