a few months ago i downloaded some songs from Bonfire, a music download site through future shop, and was happily listening to them.
a few weeks ago, i started recieving the error "an internal application error has occured" when trying to play those songs.
none of the other songs on my computer have problems, just the ones that say windows media audio file.
i have tried converting them to other file types, but get a message saying they are encoded, and cannot be converted.

one solution was to try to update windows, and windows media, but that leads me to my next problem.
i cannot open a sigle page with explorer. i get a blank page with the url in the bar, done in the bottom left corner and internet after a little globe in the bottom right. nothing else.

i got ahold of a copy of netscape, but i cant access the update center from microsoft from it. i get a page telling me to use explorer. but i cant. so im frustrated.

any help would be appreciated ^^
i just want to listen to the songs i paid for!

It sounds like your copy of Internet Explorer has a corrupted file(s). Depending upon the version of Windows that you're currently running, there is an Internet Explorer Repair Tool built into the system.

Note: If you're running Windows XP, see below

To access the Repair tool:
1. Click Start
2. Click Run
3. Type in: msinfo32
4. Click OK

In the Microsoft System Information window, click the "Tools" menu, Internet Explorer Repair Tool command.

Run the tool. If Internet Explorer cannot be repaired, it will advice you to reinstall the IE Explorer program file. To do that:
Click Start
Click Find (or search)
Search for the file: ie6setup.exe
When found, double click on the file and the reinstall will begin. It may request an Internet connection to download some new (or to replace missing) files. Please allow the connection.
When advised, restart the computer.

Note, the file name ie6setup.exe applies to I.E. version 6.0. If your version is I.E. 5.0 or I.E. 5.5, the the filename to search for is: ie5setup.exe

Also, please read the information below concerning the DirectX tool. This applies to any version of Windows.

For Windows XP:

This gets much more complicated in WinXP, especially if you have WinXP SP2 installed and your original installation was WinXP or WinXP SP1.

Anyway, to run this repair tool, do the following:

1. Click Start
2. Click Run
3. Type in: sfc /scannow
4. Click OK

The tool will run (about 45 - 60 minutes) and then if corrupted or missing files are found, you will be prompted to insert your Windows XP CD into the CD-ROM. Windows will then use the CD to reinstall the problem files. In some installations, you can redirect the CD request to your i386 folder which is usually located in C:\Windows If you can, the files can be reinstalled from there.

Bedstor had some interesting thoughts on this subject that you can read about by clicking here. I think the Checkdisk operation only checks for corrupted or damaged disk sectors though, not for problem system files. However it certainly wouldn't hurt to run the tool.

(From Microsoft) "Chkdsk

Creates and displays a status report for a disk based on the file system. Chkdsk also lists and corrects errors on the disk. Used without parameters, chkdsk displays the status of the disk in the current drive."


Problems with this...
First, if you're running Window XP SP2 now, but your original setup (your WinXP disk) was either WinXP or WinXP SP1, you will be advised that your disk is an older version. In this case it will want you to go through a Windows Repair/Reinstall installation. You may be able to purchase a WinXP SP2 disk at a local computer repair shop or from Microsoft (around $20 USD).

Or if your disk is an OEM disk (supplied by the computer maker or the Original Equipment Manufacturer), the disk is often an "image" instead of the original Windows disk. It can only be used to reinstall the system back to the way it was originally which will wipe out all data. If you choose to do this, be sure to backup your important data first.

Also, many computer makers are putting the backup system files directly on the harddrive. They usually provide you with a method of copying the files over to a recordable CDR disk. You could then use the disk to reinstall the system file(s) the System File Check (SFC) utility program found. But again, if the original installation is WinXP or WinXP SP1, and you're now running WinXP SP2 it will advice you that the disk is older than the current system.

And there is a built in diagnostic tool you can try...It is called DirectX runtime tool.

To run it:
1. Click Start
2. Click Run
3. Type in: dxdiag
4. Click OK

If prompted, OK the WHQL Selection

The tool is pretty self explanatory. Click each tab in turn and look for "problem Files". Run the tests and see where (or if) there are any specific areas where problems are noted. In some cases it helps to "turn down" the Hardware Sound Acceleration level. You might also try turning down the Graphic Acceleration level, too. If turning these values down improves the situation, then a new audio or graphic driver download/install may fix the problem.

I hope this will be helpful!

Dwight

um i have a major problem.
the last time we took the computer into the shop, they kept the win xp disc by mistake, and cannot locate it anyhwere.
*cries*

Couldn't find the xp disk anywhere ???
Ya , right....Surrrrrrrre... totally dissapered...
Solution: They lost it ---They replace it---

yup. they moved their shop and ended up misplacing a couple boxes of stuff.

anyhow, when they give me a new disc, will i have to reinstall xp? or will it work with the version i have now? i really dont want to have to reinstall xp just because the moving gremlins struck again. ^^

Did you try the DirectX runtime tool? If not, I suggest you give that a try first.
Dwight

yes, i ran the directx runtime tool, and it found no errors.

ok! it just keeps getting better and better.
just for hey hey sake i was trying to update directx to the newest version.
i actually got explorer to open that page, so so far so good. i used the validation tool on the microsoft site, and proceded to the download site (www.microsoft.com/downloads), and got the following error:
a cabinet file necessary for installation cannot be trusted.
installation failed.

ok, so now what??

Can you have the computer shop make you a WinXP disk? My shop will make a generic disk for $20 U.S. If you're running WinXP SP2, make sure the disk is also Service Pack 2.

By the way, you should have a sticker on the machine with a proof of purchase of Windows XP. That sticker may have the product ID for your copy of the WinXP Operating System. Because of this proof of purchase, the CD they make you is not "software piracy", just a replacement of a lost disk.

Anyway, once you get this disk, run the System File Check utility (the procedure is outlined above) and put in the WinXP CD when prompted.

This process should restore your Operating System file structure.

Dwight

im sure they will make on for me, and yes i have that sticker right on the front. ^^
ill post back when we get the disc wether things are all good again or if i have more questions.