What can I do to fix it? When I click on IE, "this page cannot be displayed" always comes up. I have Mozilla and it is working fine. The computer has Windows ME.

Several things could cause this; here are a few easy things you can try:

1--Your computer has a "home", a site that automatically opens when you first go online. If the address is no good, you'll get an error screen.

Type in two different web addresses to see if they come up. If they do, you're good. All you have to do is make a new "home" or ignore the error screen when it comes up.

2--If you can't any web addresses to open a page, then you might have lost hand-shake signals or the internet signal itself.

To re-establish the hand-shake, reboot and try again.

3--If this doesn't work, follow your internet cable from the wall jack to your computer and make sure it's connected firmly at both ends.

If you have another cable that you never use, you could use it as a test cable. Replace the cable hooked up right now with the one you never use and try again. (Having a bad cable or connector is a very common problem where I used to work, but I think it's probably rare with home computers, but if you have a cable, it's worth a try.)

If you have DSL, make sure that you don't have a phone line filter connected to the line going into your computer.

4--If these don't work, you may want to check to make sure your internet settings are configured correctly. We can help you here, but you will need to give us more information. If you get free customer support, call them first.

Thanks to bunkboy for his great answer above. Following are some additional items for your consideration.

Do you have a firewall running? If so, can you verify that Internet Explorer has access to the Internet? If you're not familiar with how to do that, you can usually close the firewall temporarily by opening the program and then using the "exit" command. If that doesn't help, see the steps shown below.

Assuming that your Internet connection is good...and if the "Mozilla" is working it is, then the problem must be within the Internet Explorer program itself. There is a built in repair tool within I.E. that you can try. Here are a couple of ways you can access the tool.

1. Click Start
2. Click Run
3. Type in: msinfo32
4. Click OK

When the Microsoft System Information Utility opens, click the Tools menu, Internet Explorer Repair Tool. Follow the on-screen wizard.

Another method:

1. Click Start
2. Click Settings/Control Panel
3. Open Add-Remove Programs
4. Scroll down to Microsoft Internet Explorer
5. Click the Add-Remove button
6. Click the "Repair" Option on the dialog box.

Follow the on-screen wizard.

In either case, if the tool reports that it cannot repair I.E., you can reinstall it. To do that, do a search for the program file: ie6setup.exe
When that file is found, open it and it will ask you if you wish to reinstall. Say yes and allow it access to the Internet if it asks to download new or replacement components.

I hope this helps!

Dwight

Sorry about the slow response, just got back from a trip.

I have tried everything and still cannot get it to work.

I don't have a firewall, tried the IE repair and reinstalled IE. It still doesn't work.

Is there anything else I can do?

What type of Internet Connection are you using? Dial-up, Cable, or DSL?

Who is your Internet Service Provider?

Dwight

Dwight, I am using Bellsouth dial-up. When I first get on the Internet, I can use msn instant messenger and AVG will update, but Internet Explorer won't work.

Have you opened the
Start/Settings/Control Panel/Internet Options/Tools/Connection utility
to verify the connection is correctly set? Give that a try. If this doesn't help, I suggest you contact the Bell South technical support people and get their assistance. They can talk to you on the telephone while giving your steps to run to determine why the I.E. connection is not working.

Bell South Contact Page

Dwight

Internet Explorer is working now. My son-in-law figured it out. For some reason, Bellsouth Accelerator was not coming up at start-up. For the way it was set at the time, it had to do that for IE to work.