I cannot use the help in the start function on my xp. Hit the ? and nothing happens. F1 nothing happens. Did something fail to install on the upgrade?

[This message was edited by farang on 03-06-04 at 12:11 PM.]
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03-06-04, 06:56 PM
Dwight
The inability to launch the Help and Support feature is a pretty serious problem, I think. I would GUESS the problem could be resolved doing a Windows XP Repair Install.

There are complete instructions available on this Microsoft VIP site . It goes without saying, read and heed the WARNING links.

I've never seen this problem before. I did find one site where a person posted a request for assistance with what sounds like a nearly identical situation. There were not any replies to the question, but I'll give you the link so you can follow the thread, should anyone respond.

Open Tech Support

I hope something here helps! (no pun intended)

Dwight
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03-06-04, 08:01 PM
farang
This is beyond my capabilities. I'll wait and see if any of your computor whiz peers can come up with anything.
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03-06-04, 09:18 PM
Dwight
Good idea. Did you do a clean install of the WinXP? If not, that might be a good way to clear this problem, too. Obviously, you will want to backup all of your data first.

Dwight
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03-08-04, 03:31 AM
Bazcaz
Dwight do you think this is worth a try??
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
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03-08-04, 08:14 AM
farang
Bazcaz
Didn't wait for Dwight to comment. Tried it and now I have help. It took less than a second to repair.
Tks much.
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03-08-04, 10:05 AM
Dwight
Great find, Bazcaz! I posted your link at the Open Tech Support site, also.

Dwight
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03-08-04, 12:54 PM
cattywampus
How about yelp for help? I am royaly teed off. I downloaded this beast - that link - to My Computer but now I can't access it. It doesn't show on my program menu. Did I put it in the wrong place? The program menu doesn't show half what I have on disk.

Frequently when I click on a file I get the message "Windows cannot open this file because it doesn't know what program created it." What the lleh does that mean?

Catty Mad
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03-08-04, 08:39 PM
Bazcaz
Hi Dwight , Farang glad it worked....nice to have success now and again!
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03-08-04, 11:55 PM
Dwight
Catty, I haven't the slightest idea what you're talking about. But in general, once you download a program file, you have to open it and install the program. Once installed, the program generally has a shortcut in your start menu.

In general, program files are stored in:

C:\Program Files

Access the Program Files folder by opening "My Computer", then the C:\ drive, then the Program Files folder.

Dwight
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03-09-04, 08:28 AM
cattywampus
That's ok, Dwight, because half the time I don't know what you're talking about, either! Wink

I have been having so many problems with my computer I can hardly work, so I'll put it down to that. Having my disk wiped in the next few days, maybe that will help.

Catty Frown
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03-09-04, 10:51 AM
farang
Catty
It didn't go on my pc. It just fixed it in a split second and went back into cyberspace. At least I can't find it anywhere.
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03-09-04, 03:53 PM
cattywampus
Well what do you know. I guess it must have fixed mine, too, because I'm not having half the trouble I was having. Only the other half.

Thanks, Farang!

Catty Razz

This message has been edited. Last edited by: DorianGreyed,