Our cable went out after an electrical storm. Ours was the only house in the neighborhood that was affected. This has happened twice in the past two months and happened once last year.

Can anyone provide reasons for this other than the cable company's "I don't know?" The service was promptly restored each time, so I don't have a beef with them. I'm just curious; it seems to be a pattern.

I had a similar problem about a year ago and the cable company ultimately had to replace terminal box, splitters and all their cable. If you have digital cable any slight breakdown in signal strength (dirty connection, water, deteriorating cable, etc.) will cause the box to lose the signal.

Cooter: I'm a little flummoxed. As I understand your post, the cable goes out, you call the cable company, they restore your service and then they tell you they don't know what happened. If in fact they fixed it, what did they fix? How did they restore your service? If they don't know, how did they make it work again? Magic, I'll bet. It is interesting too that your house is the only one effected. I know there are fuses in the line transformers but I don't think there are fuses for each individual house. If one of these fuses opens it will take out a sector, more than one customer. It sounds like someone at the cable company is just being lazy or that person truly doesn't know. However, someone at the company does know. You just need to find that person.

Chances are that when you had the storm, lightning blew a surge arrestor or lighning arrestor in your panel box & that was what the service technician replaced to get you back in service.