It detects loveletter.vbg and then says unable to remove or clean file...I cannot get it off of my computer...any suggestions? I have tried using symantec to no avail. HELP!!
The infected file cannot be deleted if it is in use. Restart the computer in Safe Mode, then run the virus scan. Note that a LoveLetter infected file cannot be repaired, because the virus replaces the file -- nothing of the original file is left.
To invoke Safe Mode, restart the computer, then repeatedly tap F5 (Windows 95, 98) or hold a shift key (Windows 98, ME) after the self-test beep.
For Windows XP, repeatedly tap F8 and choose "Safe Mode".
I cant get rid of these things, I have used symantec, done the removal in safe mode and it still says the files can't be repaired or removed, I don't notice anything extremely horrid happening with my computer except a couple of frequent error messages that end up shutting down IE....I am using Windows ME/ Have a Pentium 3/ Have a virus scanner/removal program/have used symantec, every removal version.
If you're using Windows ME, and the infected files are located in the _RESTORE folder, you must disable System Restore in order to remove the files. See the Symantec article How to disable or enable Windows Me System Restore.
