I scaned my computer with Norton and these came up File Name: cemetrix.dll, LDpackage.dll, silcdll.dll, under threat name it says, spyware.marketscore and under action it says spyware found delete failed. So i did a deep scan with adaware and it didn't pick it up, what do i do now.

Thanks

Butter
You have got what is known in Spyware talk "A false positive" Where 1 spyware program repots an alert and another does not.They look for anything that resembles a spyware signature pattern .So don't fret...
Have you spybot,spywareblaster,or Avast! installed ? These are reliable programs with few if none False positive reports.
Install one of these and you know the Only results will be a True result (if it comes from these) AVG ( ex-Grisoft.com) is also reliable ( is updated daily)

I ran spybot and i deleted everything it detected, and i have spyware blaster, i ran Norton anti virus again and they still shows up

I'd only panic if 2 programs tally with a virus/spyware report
Perhaps the root cause is the Registry is overdue for a spot of house keeping?
Try this, go to www.ccleaner.com and download/install the program.(small file)
Next open the program and click the blue "Issues" icon on the left ,and check all the items in the list(in the middle) are ticked
Then move to the right,press the "scan for issues " then the "fix all selected issues" button. And the program will take out odd items leading nowhere and dead Registry entries.
It will show a massage asking if a backup is required? Press "no" and then the "Fix all issues" buttons (in that order) It found 6 items on this computer.(though I run the program at least once per week)
There are Stronger Registry Cleaners out there but this suits my needs (easy to use) and also a very strong File cleaner (Its Primary role)
If you want a similar program Easycleaner is worth a try (use to have it before I got the program above) Only thing against it is it does jam without warning! (Have to reset computer) Though I haven't tried it for several versions (Issue may have been resolved?)
Here's the front end(screenshot),Just click the button what you want to do and it opens the relevant page
http://personal.inet.fi/business/toniarts/images/ECss1.jpg
Far to big to post as an image SRY

I ran ccleaner and adaware they both showed no virus or problems, then i ran Norton again and the spyware is still on my computer, what now

Thanks so much

This message has been edited. Last edited by: butter,

Butter, looks like you're NOT the only one having this problem... Found some possible solutions to your problem...

HERE
seems to be the one that fits the problem at hand... Good Luck. Let us know if it works...

You could run a spyware/virus scan online at http://www.pcpitstop.com

If it comes up clean, then I would agree with bedstor that you are seeing a "false positive" report from your Symantec.

Also, a search at Symantec's site on spyware showed no information for:

cemetrix.dll
LDpackage.dll
silcdll.dll

Symantec Support

Will you verify the spelling of each of these items please?

Dwight

lets try deleting one of the nasties you mentioned then see if there is any change to the reporting OK?

quote:

Spyware.Marketscore.

To Uninstall the spyware
You should try this method first. It uses the hidden uninstall feature of the spyware.

Follow the instructions for your operating system.

Windows 95/98/Me :

1)Click Start > Run.
2)Type the following and press the Enter key after typing each one:

2a)command
2b)"%WinDir%\SYSTEM\NSCheck.exe" /uninstall

Windows NT/2000/XP

1)Click Start > Run.
2)Type the following and press the Enter key after typing each one:

2a)cmd
2b)NSCheck /uninstall

I'm not sure here what to do, i have Win.xp and i typed in what you said, what's supposed to happen

quote:

Windows NT/2000/XP

1)Click Start > Run.
2)Type the following and press the Enter key after typing each one:

2a)cmd
2b)NSCheck /uninstall

Then:

Press the Enter key to execute the command.

This command should cause the NSCheck program to be uninstalled.

This type of process is called "command line".

If the NSCheck program file is found, it will be uninstalled.

If it is not found, you will see something like:
C:\Documents and Settings\Owner>NSCheck /uninstall 'NSCheck' is not recognized as an internal or external command, operable program or batch file.

Dwight

Try another scan thats the only way you'll see is there is any change

As you said you have XP you Haven't got either Microsofts Antispyware program? (or it's successor Defender) running?
Or the Malicious Software program updates installed ?(via Windows Update)
The Microsoft Antispyware Program is very good at what it does .Does report some false positives on the first scan then runs once per day on schedule and takes about half an hour (in the background)

Do us a favor, Do install this (freeware) and put your Norton program away(uninstall) and you'll see no messages again.
www.filehippo.com/download_microsoft_antispyware/ Download is 5.5 MB

Dwight? Do you agree with my reasoning?

Yes i was thinking of uninstalling Norton, i have a free one with my Rogers Yahoo internet provider,(canada) i'm going to install that one and scan with it and also the mirosoft one. I'll let you know what happens.

Thanks for all your help, lets hope this works

I seem to be ok now, i removed Norton and installed the antivirus that Rogers provides, scaned my computer and all is well

You might consider downloading Ewido and doing a scan with it. For two weeks, you have the full version then you can use the reduced function version, which is still very good at detecting spyware, and alot of Trojans. Ewido only works on Win 2000 and XP, so you'll be alright there. Good luck!

chris