Yesterday I got a pop up telling me I had a virus/worm. It says: Dwarf 4 you.exe, w 95.Hybris worm. Sender: Hahaha Snowwhite and the Seven Dwarfs: The Real story.
I was asked if I wanted it quarantined. I clicked yes but I was then told it could not make repairs. I have the Norton Security 2002. As a matter of fact, I had just installed the CD because it was about to expire.
Should I do anything? I'm just getting used to a computer, now this.
Thanks.

Hi Gin
First off, run the scan disk program to see if the worm is imbedded in you system.
If it is you can quarantine it from there. --Then go to Symantec's virus site and download the related removal tool and download it, run it in Safe Mode.
If you did originally click 'quarantine', your system should be clear.
Di

Hi Gin
First off, run the scan disk program to see if the worm is imbedded in your system.
If it is you can quarantine it from there. --Then go to Symantec's virus site and download the related removal tool and download it, run it in Safe Mode.
If you did originally click 'quarantine', your system should be clear.
Di

I guess I should have asked this question in the Beginners forum. I have no idea what you said. I've only had my computer since August.
When I update Norton all looks fine. When I went to the Quarantine tab the results says: Could not repair this item ( there are two of the same item there)

Gin-
Most of the time the items held in quarantine cannot be repaired. The items there do not infect your system. "Quarantined" means Norton has popped the affected item into it's own folder so it will not infect your system.
Have you since run a complete virus scan?

(Great answers Di)

The majority of the time, Norton will not be able to repair the infected item. This is because the infected email attachment is not a "real" message, it is only a virus. The entire contents of the message is the virus. The only way Norton could "repair" the infected message would be to delete it. Because of this, I usually just skip the "Quarantine" step and select the "Delete" option when advised of a virus by Norton. However, the "Quarantine" is a perfectly safe procedure.

Remember, Norton caught the virus before it could "run" on your system, and when you clicked the "Quarantine" button, the virus was safely isolated from your system.

At this point you really do no have to do anything. Norton has contained the infected file and your system is protected. If you want to, you can open the "Quarantine" file and select and delete the file(s) just to recover the space the files are using on your system.

And it may make you feel better to run the scan of your entire system. Just open Norton, and click the "Scan" option.

I hope this helps!

Dwight

Since the files are infected with a known virus and are unrepairable, there is no reason to keep them (even in quarantine). You should open the Quarantine console and permanently delete both items.

Okay, I went to Quarantine and deleted them.
Well, that seemed easy enough. Whew, I have a headache now.
Thanks to you all. It is so nice to know there is a place to go, with people you trust, when you have a problem.