clear out your system using the programs below:
CWShredder- CoolWebShredder will help you remove the majority of Browser Hijackers (Browser Hijackers are a type of spyware that change your default home and search pages). Download CWShredder by clicking on the blue link to CWShredder writing above or click
here. To let CWShredder begin the removal process, Run CWShredder and Click "Fix" and click "Ok" to any prompts you may get. CWShredder will now go through the removal process.
Spybot- Search And Destroy- Spybot S&D will remove the majority of spyware from your system. It is an excellent program with a large database of spyware. Download Spybot S&D by clicking Spybot- Search And Destroy in red writing above or click
here. Run the file you downloaded and install Spybot Search And Destroy. Once installed follow these instructions:
1. Go to Start>Programs>Spybot- Search and Destory and click Spybot- S&D
2. When the Program has loaded, you need to update its database first so in the left hand panel click Update. Then click Search For Updates at the top.
3. If any updates are found click Download Updates and allow Spybot to download the updates. If you have trouble updating change the mirror using the button next to Search For Updates.
4. Now you need to Scan with Spybot. Click Search And Destroy in the Left hand panel and then click Check For Problems at the top.
5. Spybot will begin scanning your system. When the scan is finished ensure that there is a checkmark next to all the problems and click "Fix Selected Problems" at the top. This will remove the Spyware from your system.
Ad-aware- Ad-aware is another program for detecting and removing spyware. It is important to have both Ad-aware and Spybot- S&D installed because if one misses a piece of spyware then it is likely the other will detect it. To download Ad-aware, click the link above or click
here. Run the file you downloaded and install Ad-aware. Once installed follow these instructions:
1. Go to Start>Programs>Lavasoft Ad-aware 6 and click Ad-aware 6
2. When the Program has loaded, you need to update its database first so at the bottom click "Check For Updates" next to the Start button. Click Connect to check for updates. If Ad-aware detects any, it will confirm that you want to download it. Click Ok and it will download and install the update.
3. Click Finish when it has updated. Now we need to Scan and remove Spyware. Click Start at the bottom. Then click "Perform Smart System Scan" and then click Next.
4. Ad-aware will then scan your system for Spyware. When it has finished it will tell you how many objects it has found. Simply click Next and it will list everything it has found.
5. Put a checkmark next to all entries (or click one entry and click "Select All Objects"). Then click Next. Ad-aware will confirm that you want to remove the selected entries, simply click Ok and Ad-aware will remove the entries.
You should update and scan with these programs
once a week
Preventing it returningAfter your problem has been resolved on the forum, it is an absoulute
MUST to do the following steps to prevent the problem returning. Click on the Blue Title to get access to the software or webpage that I'm referring to.
1.
Visit Windows UpdatePay a visit to Windows Update and scan for and download
ALL Critical Updates and Service Packs. New updates are usually released monthly so check back to Windows Update every month.
2.
Download Antivirus Software-
If you haven't already got Antivirus software, you should download and install AVG Antivirus. It is freeware and is updated nearly every 2 days (sometimes more frequently if there are a lot of new viruses) and in my opinion, is better than some Antivirus software such as Norton. Antivirus software will prevent viruses infecting your system and it is important that you update it every two days or every week at the most.
3.
Download a Firewall-
If you haven't already got a firewall, it is
Very important that you download one. Firewalls will prevent unauthorised access to your computer and stop data leaking out of your computer. You may think that it won't happen to you, but Hackers don't care who you are, what you do, where you live or what you had for tea last Sunday on your holiday in the Lake District, they want your data. Firewalls will keep these sneaks out and one of the best is Sygate Personal Firewall, which happens to be freeware.
4.
Prevent Spyware slipping through Internet Explorer-
Quite a lot of spyware slips through Internet Explorer if your settings are not tight enough. Spyware Blaster will help you prevent spyware slipping through and installing tracking cookies. Simply run it via Start> Programs> Spyware Blaster and click Enable All Protection and it will protect you. It doesn't even have to be open! Remember to update weekly/fortnightly.
5.
Constant Spyware Protection-
It is important to have constant spyware protection. Spyware Guard works like an antivirus program but detects Spyware instead. It will constantly protect your system. Check for updates monthly.
All Of these steps are very important and it is HIGHLY recommended that you download all of the programs mentioned for your own safety. Remember to Update everything (including Windows using Windows Update)! It is also a good idea to perform weekly/fortnightly scans with Spybot S&D, Ad-aware and your antivirus software.If all this fails, post a hijack this log
Hijack This can be downloaded from
here and instructions for installing Hijack This and posting a log can be found at
this page.
You may sometimes be asked to disable
Disable System RestoreYou may also be asked to change the way you view files by showing
Hidden Files and Folders
