Gold Enthusiast

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Clarebear, any chemical used on the hair will dull it to some extent. Chemicals lift the cuticles on the hair. In that condition, the hair reflects light differently than with "virgin hair" in which the cuticles lay flat on the hair shaft. That's why it looks dull.
Also, as others said, a build-up of conditioner can dull the hair. Hard water can dull it, too.
For shine, you can ask your hairdresser for a "celephane" treatment. There is also a product available in Beauty Supply stores, called, "Beyond the Zone" Shake Up Shine. Beyond the Zone is temporary,(from shampoo to shampoo) but it does a great job with shine and manageability.
Hope this helps.
doriek
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