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I suggest that you use the DXDIAG utility to diagnose the problem and proceed from there to repair the Media Player.
First, insure that you have the latest DXDIAG utility tool installed. While connected to the Internet, open Internet Explorer, Tools, and Windows Update.
I suggest you download any codecs you may see offered. Also, depending upon your version of the Windows Operating System that you're running, you may see a download to repair Internet Explorer Sound. If you see that, I suggest you also install that.
Look for the "DirectX 9.0c End User Runtime", which is the DXDIAG tool. If you don't see it listed, then you have already gotten the latest tool. If you see it, select it and download/install it.
If you install it, the system will need to restart. Once that is done: (1) Click Start (2) Click Run (3) Type in: dxdiag (4) Click OK (5) If prompted, I suggest you allow the "WHQL" option
Once the DXDIAG Utility is open, you can click on the various tabs to see if any "problem" files are noted. You can post your findings here if you're unsure about how to correct any problems the DXDIAG Utility may find.
I hope this is of some help. Please post again if you need additional information.
Dwight
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| Posts: 4332 | Location: Anchorage, AK | Registered: 06-05-02 |    |
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Platinum Enthusiast

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| Posts: 1967 | Location: Boise, Idaho, USA | Registered: 06-03-02 |    |
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