I e=mailed a request for help to the technical support of a program called Photoscore Professional. The following is a quote of my question and what they told me.


"When I try to scan a page in PhotoScore Professional, I get a message
that
> first says "HP Office Jet already running, close all other open
copies"
> then it says "Cannot open TWAIN source"
>
> I have Windows ME and an HP Office Jet K60 All-in-One.


Hi,

It sounds like your HP is running on the background and it's using the
TWAIN driver already. Make sure your HP is not running or other
programs that access your scanner.


Best Regards,"



Are they saying HP is running at start-up? I don't see any HP products listed when I hit Ctrl+Alt+Delete.

Yes, the error message is saying that one or more files for the HP Office Jet K60 All-in-One printer is being started when you start your computer.

I suggest you contact HP tecnical support by clicking here and asking for their assistance. They should be able to tell you what file you will need to disable from the startup list.

Dwight

thanks dwight -- i sent them an e-mail and am awaiting a response.

This is the first part of the answer I got from HP:


"The cause of the issue is related to either the application or
Officejet
k60 driver. To narrow down the exact cause of the issue, I recommend
you
to try scanning from other TWAIN applications like Microsoft Word."


How do I scan from Microsoft Word? I know how to scan to Microsoft Word?

I'm using MS Word 97 and cannot scan to that program. Perhaps it is available in a newer version of Word.

One program you can scan from is IrfanView, a free image viewer. If you have it installed, open it and click the File menu / Acquire command.

IrfanView download is available at http://www.irfanview.com and there is a download / install tutorial available by clicking here.

Dwight

Thanks Dwight

I think I'm going to go ahead and uninstall HP software just in case that is it.

Instructions say before installing to set computer port to ECP mode. Do I have to do this even though HP has previously been installed?

How do I do this?

This setting is done in the BIOS: Click Here

Basic CMOS Settings:
Printer Parallel Port
Unidirectional - Single direction communication.
Bi-directional - Two directional communication. Used by HP printers.
ECP(Extended Capability Port) - Same as Bi-directional but uses a DMA ( DMA defined ) to bypass processor and speed up transfer.
EPP(Enhanced Parallel Port) - Same as bi-directional and offers an extended control code set.

How to get into the BIOS: Click Here

I hope these links will help!

Dwight

Thanks Dwight

I got into the BIOS setting place OK, but the setting for the parallel port only listed 2 choices: either auto or bi-directional; ECP was not listed as a choice.

Where do I go from here?

I believe that it would be bi-directional for HP printers. But if that is a problem, you can always set the other option.

Dwight