We need to know the make/model of the wi-fi equipment, and what Operating System your computer is using. This page may help with gathering the details:
Click HereI would think you might be best served by calling or doing an online chat with the maker of the Wi-Fi equipment. For instance, if the equipment is one of these:
list of wi-fi brands, then go to that company's technical support page (through their home page) and look for either a telephone number or even better, an online chat line. For instance if the router is made by Linksys, go to
http://linksys.com and click on their support link. Then in the Technical Support page
(like this), click on the "Live Chat".
Then provide the information asked for and connect with one their technicians. Since they have all of the needed system information, they can direct you how to set this up. I have had very good success doing this in the past with difficult connection problems.
If you cannot connect online to do this, please provide as much information about the equipment and your system and we can then give you the necessary instructions.
Dwight