For some reason my Windows Media Player, since I last updated it, won't give me a single squeak. It plays, but no sound comes out.

Catty's lost without her tunes - WAAAAAAAH!

Check the speakers and the audio mute button (speaker icon) down by the time display.
Be sure the speakers are turned on and that the volume is up. Volume can be set on the speakers themselves and via the speaker icon and both must be set to an appropriate level.

If none of these resolve the problem, you can do a sound test by:
Click Start
Click run
Type in:

dxdiag

Click OK
OK the WHQL if asked
Run the sound tests and use the additional help menu to see how to resolve this problem.
Dwight

Hi Dwight:

I tested the synthesizer and got this message:

"DirectSound test results: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)"

The other three choices checked out OK.

Still can't open Media Player without being asked to download Napster.

OK, I got this message:

"Windows Media Player 11
Download size: 0 KB , 0 minutes (Downloaded; ready to install)"

So it appears I didn't install it. I have had this problem before. I thought downloading programs (or updates) would automatically bring up the install wizard. But I guess not.

So how do I install it? I don't have an icon on my desktop.

This is my laptop talking - internal speakers.

I think it more likely that there is some speaker error than a WMP program error.

The Napter download may be related to a left over install file that did not get uninstalled properly. Let's connect our systems and I will remove the download advisory program.
Dwight

quote:

Let's connect our systems and I will remove the download advisory program.

Ohhhhh Kinky! No seriously...is that relatively easy to do Dwight? I know you're a computer genious but didn't know that was something that could be done with someone outside a network. That's impressive!

Since you're asking, yes it can be done remotely. This page ( Click here) will explain how this can be done.

I should add, I'm not trying to use Answerpool as a source of advertising; just replying to your post.

I did connect with Catty's system and I believe the problem is resolved; it appears it was a problem with corrupt Playlist files.

Catty, if you see this, can you confirm for me that the AVG is running correctly, that the Security warning is gone? If not, I hope you will let me address that because I think it is very important that this gets fixed.

Dwight

"...I'm not trying to use Answerpool as a source of advertising..."

Dwight, I have absolutely no problem with you linking to your site like this. You've helped so many in here, and I hope AP has brought you some business.

Dwight does this for me on a regular basis. Of course, I pay him. He does a great job. Definitely worth the money. Catty loves Dwight!

Dwight, the AVG icon is there, in fact, twice. The only difference is that in one of the icons there is a little white dot right in the middle. The AVG scan comes up every time I log on.

I wanted to ask you, how did you get to that page where the three spy/ad ware programs are listed? I haven't been able to find it.

There are considerable problems with MSN/mail, browser keeps locking up and takes forever to access. I have always had trouble with "program is not responding." I'll try hotmail.

Thanks, Big Guy.

The two AVG icons indicate that the program is currently running a system scan. It is set to automatically do this once per day. Once the scan completes, the second icon will close automatically. The other AVG icon should remain visible at all times. It should display in 4 colors. If you ever see it in gray scale, that indicates that the program requires an manual update which can be done by right-clicking on the icon and choosing "Check for updates".

The antispyware icon is found on your Desktop labeled "AntiSpyware". This is the what the icon looks like:
Remember, all these programs update on Wednesday, so if you run these checks on Thursday, you should always have the latest updates.
Dwight

Thank you once again, Dwight. I think I will just make a tape of "thankyouthankyouthankyou" and send it to you. I owe you a lot, and greatly admire your devotion to this site. I have it on my calendar to update every Thursday AM.

+ Dwight =