I recently received this H.P. 2410 PSC photosmart all-in-one printer-fax-scanner-copier machine as a replacement for another H.P. Machine that went belly-up.

My question:

It worked fine for about three months & then it failed to install properly.

I have been able to get it to print, however, I can not seem to bring up the H.P. Director. The H.P. Director is needed to perform several test on the machine.

Anyone out there familiar with this problem & know of a solution to bring up the H.P. Director.

BTW: I have been in touch with H.P. now since Jan 31, 2004. They keep stalling me about providing a resolution to this problem. I have been in contact with a fellow named Aubin.
I gave him all the information about my machine.

He keeps telling me that I need the assistance from an H.P.Technical Support representative, which he has relayed my condition to, however I never seem to get an answer from the representative.

[This message was edited by donaldekliros on 03-12-04 at 09:01 AM.]

I am getting the exact same problem for mine. I have a HP PSC 1110.

I assume that you've tried uninstalling, then reinstalling the software (Hp Director). If that isn't helping, I would assume that the uninstall is not removing either some temporary files left over from the original install, or some snippet in the Windows Registry.

I suggest you do a search for *.tmp files and remove all the files with that extension. Are you familiar with the Registry Editor? If so, you can look for the

HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard
and
HKEY_CURRENT_USER\Software\Hewlett-Packard

keys and remove any referring the H.P. 2410 PSC printer. Of course, first make a backup that you can restore should problems result.

Dwight

Well, we can't even get it installed, the hp director, at all. For me, it says Only part of a readprocess, or writeprocess something could be completed.

Maybe something on this HP page will help:
Click Here.

You can also use the "Contact" link to contact HP technical support.

Dwight

Nope. They are of no help at all.

Mystery250, did you remove the temporary files and the HP PSC 1110 registry entries?

Dwight

Dwight:

I am so sorry that it has taken so long to get back to you with my replies.

In the meantime I have had to reformat my Hard Disk at least three time because I kept getting a Blue Screen of Death & the only way I could get rid of it was to reformat my Hard Disk.

I tried everything I could think of to get Windows to reboot after I got the BS of D. & nothing seem to help.

In answer to your questions:

1.) I assume that you've tried uninstalling, then reinstalling the CD-ROM Printer Software.

Don's Reply: I have unintalled & reinstalled the printer Software several time. This did not help.

The program would only install about 20% & then quit.

2.) If that isn't helping, I would assume that the uninstall is not removing either some temporary files left over from the original install

Don's Reply: I delete all my *.TMP files each time I boot up to Windows

3.) or some snippet in the Windows Registry.
I suggest you do a search for *.tmp files and remove all the files with that extension. Are you familiar with the Registry Editor? If so, you can look for the

HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard
and
HKEY_CURRENT_USER\Software\Hewlett-Packard keys and remove any referring the H.P. 2410 PSC printer.

Don's Reply: I have removed all references to:

H_KEY_MACHINE\SOFTWARE\HEWLETT-PACKARD
and
HKEY_CURRENT_USERS\SOFTWARE\Hewlett-Packard

This did not help either.

I have an IBM Model Number 2153 E4N computer with 256-MB of RAM.

I have an 8-GB Hard Disk

I have an AMD Mother Board with 356-MH speed.

I am wondering if I can handle this Printer with my computer when it goes belly up after I have all of my other programs loaded.

I load about 3.5-GB of data into my Hard Disk.

I have been able to install the Printer Software if I do it right after I reformat my computer & then bring it on line before I install any other software other than:

Windows
My Modem
MSN 8
IE6setup

I have to have these avove programs loaded before the hp psc 2410 photosmart all-in -one printer-fax-scanner-copier will load at all.

Of couse, this is a very time consuming process for me. It generally takes me about two days to reload my computer when I reformat.

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This message has been edited. Last edited by: Karrow,