Diamond Enthusiast
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I found these in the AOL help pages,which may be of use: Click F1 on the AOL Homepage or click on "Help" on top of the page or click on Keyword and type "Help" Where I think you can do an adjustment I Have Marked thus:(**)
Emptying the Web cache and uninstalling the AOL Adaptor usually resolves the problem (Do that first instructions below) then if "NO Joy" check the modem Dial-up setup (in that order)About half an hours work altogether) see: 5) Check your AOL modem profile:below (quite easy to do)
I have been on AOL for over 2 years And I have some experience of this problem.
Q1:why can't I access any Web sites?
If a Web site doesn't load on the first attempt, simply try again using the Refresh button. The Refresh button is the small button which looks like a yellow circular arrow, and is on your AOL toolbar to the left of the field which says 'Type Keywords or Web Addresses here'. Quite often the site will then load properly. However, if the problem continues to occur, one of the following may be the cause:
* (**) You need add-ins to view the site: Check if the site requires any add-ins to operate (such as Flash) and that you have a suitable version of the element needed.
* (**)Your Web cache is corrupt: Your Web cache stores a temporary copy of Web sites you've accessed on your computer, to speed up access next time you visit that site. Occasionally this cache can become corrupted, affecting your Web access - to resolve this problem, clear out your Web cache as follows:
1. Go to AOL Keyword: Preferences and click Internet Properties (WWW).
2. Under the "Temporary Internet Files" heading, click Delete Files and then click OK.
3. Under the "History" heading, click Clear History and then click Yes.
4. Try accessing the web site again
*(**)Are you using firewall software?
Firewall programs can also cause problems accessing web sites. If you are using one (examples are ZoneAlarm, Norton Personal Firewall and McAfee Personal Firewall), disable it and try accessing the site again. Please contact your firewall software vendor or refer to the software manual for instruction on how to disable your firewall software.
*(**) Is Internet Explorer corrupted?
If Internet Explorer is corrupted it can cause problems accessing web sites. It is not always possible to repair Internet Explorer but you could try the following steps to see if it helps:
1. Close all programs down then click Start, Settings and Control Panel (On Windows XP you may not have the Settings option).
2. Double click on the icon called Add/Remove Programs
3. Look for 'Microsoft Internet Explorer X.X and Internet Tools' - where X.X is the version number, for example 5.5 or 6.0.
4. Select it and click Add/Remove (on Windows XP it is called Change/Remove)
5. Select the option for Repair Internet Explorer and press OK and then Yes
6. If this does not work, fails to repair or the option to repair is not available you could try installing Internet Explorer from another CD.
*(**) Remove the AOL Adaptor
1. Close all programs and restart the machine.
2. Click Start then Programs (or All Programs on Windows XP)
3. Point to AOL and click on AOL System Information on the menu that pops out.
4. Click on the Utilities tab and click the button 'Uninstall AOL Adaptor'. AOL will reinstall the Adaptor the next time it restarts.
Q3:Why Do I keep getting disconnected
There are several reasons why you may be unexpectedly disconnected from AOL. The possible causes, and their solutions, are as follows:
1) Use the most suitable AOL access number:
To find out if you are using the optimal AOL connection number in your area, go to AOL Keyword: Best Number
2) Check your telephone connection:
Please ensure that the cable connecting your modem to the phone socket is securely connected at both ends.
3) Disable call waiting:
If you have call waiting enabled on your telephone, an incoming call will terminate your AOL connection. To avoid this problem, you should be able to temporarily turn off call waiting - contact your telephone provider for further details
4) Remove unnecessary devices from the phone line:
The more devices (for example, a fax machine) that are connected to the phone line the more likely the modem will drop the connection. It is impossible to say what the maximum number of devices can be connected as it depends on both the type of device and the modem.
5) Check your AOL modem profile:
The modem configuration in your AOL software (also called the "modem profile"), may not be properly set up for your particular kind of modem, which could cause connection problems. To check this, read the following page: How do I check my AOL modem profile?
6) Check for line noise:
Static or other "line noise" can be caused by a fault on your phone line or if you have any extra devices connected to the same line. For instructions on how to deal with this type of problem, read the following page: Why can't I connect at the same speed consistently?
7) Close unnecessary programs:
Certain types of modems (known as "soft-modems", for example HSP, Motorola SM56 or WinModems) rely heavily on your computer's processor to perform correctly. Closing down any other applications or programs running on your computer will free up extra processor time and can help solve problems of this type.
8) Check your modem driver:
You should ensure that you have the latest driver installed for your particular type of modem. For more help, contact your PC/modem vendor, or go to AOL Keyword: Modem.
9) Clear art files:
1) Go to AOL Keyword: Preferences and click on the Font, Text & Graphics button (called 'Graphics' on AOL 4.0 and 5.0)
2) Set Maximum disk space to use for online art to 1 and then click OK.
3) Press Save and then close AOL completely.
4) Restart AOL and repeat Steps 1 and 2, this time setting the Maximum disk space to use for online art to 40.
5) Try signing on to AOL again.
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